Privacy Policy (AY9 Architects)

Effective date: Jan 15th, 2026

AY9 Architects (“AY9”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit AY9architects.com (the “Website”) or contact us through our channels.

By using the Website, you agree to the practices described in this Privacy Policy.

1) Information We Collect

A) Information you provide to us

We may collect information you voluntarily submit, including:

  • Name

  • Email address

  • Phone number

  • City / location

  • Project details you share (requirements, references, approximate budget, timeline, site address or locality, drawings, photos, measurements, documents)

  • Any other information you choose to share via forms, email, WhatsApp, phone calls, or social media messages

B) Information collected automatically

When you browse the Website, we may automatically collect certain information such as:

  • Device information (device type, operating system, browser type)

  • Usage information (pages viewed, time spent, clicks, referring page)

  • Approximate location (city-level, derived from IP address)

  • Cookies or similar technologies (see Section 7)

2) How We Use Your Information

We use your information to:

  • Respond to inquiries and communicate with you

  • Understand your project needs and evaluate feasibility

  • Prepare proposals, quotes, and scope discussions

  • Schedule consultations or meetings

  • Improve our Website performance, content, and user experience

  • Maintain security, prevent fraud/abuse, and troubleshoot issues

  • Comply with legal obligations and enforce our Terms of Service

We do not sell your personal information.

3) Legal Bases (Where Applicable)

Where applicable under law, we process information based on:

  • Your consent (for example, when you submit a contact form)

  • Our legitimate interests (for example, improving our services and protecting the Website)

  • Performance of a contract or steps prior to entering a contract (for example, preparing a proposal at your request)

  • Compliance with legal obligations

4) How We Share Information

We may share information only when necessary, including:

  • Service providers who help us operate the Website or communications (for example, website hosting, analytics, email tools). They may access data only to perform services for us.

  • Professional consultants (such as structural/MEP/landscape consultants) when required to evaluate your project, typically after discussions with you.

  • Legal or regulatory authorities if required by law, court order, or to protect rights and safety.

  • Business transfers in case of a merger, acquisition, reorganization, or sale of assets (in which case reasonable safeguards will apply).

We do not share your information for third-party marketing.

5) Data Retention

We retain personal information only for as long as necessary for the purposes described above, including to:

  • respond to your inquiries,

  • maintain business records,

  • meet legal, tax, or compliance requirements,

  • resolve disputes, and

  • enforce agreements.

If you request deletion, we will take reasonable steps to delete information unless we must keep it for legal or legitimate business reasons.

6) Security

We use reasonable administrative and technical measures to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7) Cookies and Analytics

The Website may use cookies and similar technologies to:

  • enable basic functionality,

  • understand traffic and usage patterns, and

  • improve the Website.

You can control cookies through your browser settings. Disabling cookies may impact some Website functionality.

If we use analytics tools (such as visitor statistics), they may collect usage data through cookies or similar technologies.

8) Your Rights and Choices

Depending on your location and applicable laws, you may have rights to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your personal information

  • Withdraw consent where processing is based on consent

  • Object to certain processing or request restrictions

To make a request, contact us through the Website’s Contact page. We may need to verify your identity before fulfilling requests.

9) Children’s Privacy

The Website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided information, please contact us and we will take reasonable steps to delete it.

10) International Visitors

If you access the Website from outside India, your information may be processed in India or other locations where our service providers operate. By using the Website and submitting information, you consent to such processing subject to applicable law.

11) Third-Party Links

The Website may contain links to third-party websites (for example, publications or social platforms). We are not responsible for the privacy practices of third-party sites. Please review their policies before providing information to them.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Your continued use of the Website after changes means you accept the updated Privacy Policy.

13) Contact Us

If you have questions about this Privacy Policy or your personal information, please reach out via the Contact page on AY9architects.com.